JOB DESCRIPTION                                                                                         

Job Title:                      Service Department Office Assistant

Department:              Service / Admin

Purpose of Job:         Efficiently and professionally communicate with customers and coworkers. Perform administrative functions within the Service Department as well as general administrative duties within the company.

Skills Required

Experience with customer service and basic accounting  

Knowledge and understanding of Microsoft Office

Attention to detail and strong organizational skills

Ability to work alone with minimal supervision 

Major Duties

Supportive of overall company goals and activities.

Represent the company in a professional and ethical manner.

Guarantee satisfaction and value for our customers.

Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.

Order, receive and prepare machines, office/machine supplies, and service parts for delivery.

Check-in, assign ID numbers, and route paperwork for incoming machines.

Match, separate, and prepare invoices for filing and file sales copies.

Receive service calls from customers and dispatch to technicians.

Input service department data and prepare billings for service work and contracts.

Keep the inventory on shelves organized and clean.

Invoice supply and service billings.     

Backup telephone and reception area.

Maintain an organized work area.

Special Duties

When asked, assist with other duties as needed.

Relationships

Reports to: Owners

Works with: Service Manager, Service Technicians, Machine Sales, Receptionist, and Accounting Administrator.

Supervises: N/A